PERSONALIZED YOU ME NECKLACE

PAYMENT INFORMATION
Our Terms are payment in full within 7 days. All goods remain the property of Too Dreamy Jewelry until paid for in full.

OUR PAYMENT METHODS

-PayPal (including credit card, debit card and bank transfers) You will be transferred to PayPal. Our email address for PayPal transfers: info@toodreamy.com
-Credit card: American Express, MasterCard, Visa Credit
-Payment in advance:
A customer invoice and instructions for bank transfer will be issued to your email address following receipt of your order. Please ensure you transfer the full amount stated on the invoice, including any relevant shipping costs, within seven calendar days of placing your order. Your items will be shipped as soon as payment has been received.

SHIPPING INFORMATION
We always send our jewelry via recorded post.
You will receive a tracking number for your package, which will be sent via DHL. Where multiple Too Dreamy products are purchased, these will be shipped as a single delivery. 

GENERAL DELIVERY INFORMATION

Delivery charges within Germany:
Standard € 5,90
Express € 11,90
Free shipping over € 100,00
Delivery within 1-3 business days following receipt of payment.

Shipping fees within Europe:
Standard € 14,90
Free shipping over € 200,00
Items dispatched within 1-3 business days following receipt of payment. Delivery within 4-8 days.

Shipping fees worldwide:
Standard € 22,90
Free shipping over € 200,00
Items dispatched within 1-3 business following receipt of payment. Delivery within 5-20 days, dependent on location.

Tolls, taxes, and other fees not indicated in the total price may apply to some deliveries abroad.

CARING FOR YOUR TOO DREAMY JEWELRY

Every unique item of Too Dreamy jewelry is handcrafted with love, passion and care at our Berlin studio. Using only the very finest materials sourced via traditional, family-owned businesses in Germany, we strive for the highest standards of quality at all stages of our creative process. Our products use 24 karat gold plated sterling silver and 24 karat gold plated brass. 
To avoid any risk of damage or discoloration to your item, and to ensure your jewelry remains in tip-top condition as long as possible, please observe the following Too Dreamy care and cleaning advice:

CARE 
-Remove your jewelry before showering or bathing 
-Avoid direct contact with cleaning products or other harsh chemicals 
-Avoid exposure to cosmetics including hairspray, make-up, sun cream, oils, lotions, perfumes etc 
-Avoid contact with citrus and other fruit acids (the acid can react with the metal, causing damage to the item) 
-Avoid exposing your jewelry to humidity, which may cause discoloration
-Remove your jewelry before engaging in sports or strenuous exercise, as perspiration may damage the gold coating 
-Avoid wearing your jewelry in swimming pools and spas, as chlorinated water can damage the alloy 
-Do not allow your jewelry to come into contact with salt water, which may tarnish the appearance 
-Remove your Too Dreamy Jewelry before going to bed

CLEANING 
-We recommend that you gently clean your jewelry on a regular basis, using a mild, unperfumed detergent or soap, some warm water and a very soft brush 
-Don’t use paper tissues or towels for cleaning, as these may scratch the surface of the item
-Use a soft cloth to dry your jewelry after cleaning 
-Use an untreated jewelry cloth to buff the item and restore shine

STORAGE 
-The safest place to store your Too Dreamy jewelry is in the original velvet-lined box supplied with your item 
-Jewelry, particularly silver, may tarnish if unworn for extended periods of time. We recommend you store your Too Dreamy jewelry in a dry place away from direct sunlight 

REPAIR
-Please contact us via info@toodreamy.com should your jewelry be damaged and require repair
-Please be sure to attach a photo of the damage in question, to help us assist you