Upon receipt of your purchase, you will have 14 days during which to request a refund or exchange. Unfortunately, we can’t offer you a refund or exchange thereafter. The returns period is extended to include the next applicable business day where the 14 day period expires on a Saturday, Sunday, or national / bank holiday.
To be eligible for a return to Too Dreamy Jewelry your item must be sent back in the original Too Dreamy box unused and in the same condition that you received it. Your item(s) must be received at our warehouse before any refund or exchange can be processed. Please ensure you include a receipt or proof of purchase with any returned item(s).
Please note we cannot refund return shipping charges. 
Please return products only via recorded / tracked post.

As described in the Returns Process below, please ensure you inform Too Dreamy Jewelry by email if you will be returning one of our products under the returns policy:

-Send us an email at informing us of your intention to return the product

-Items are eligible for return up to 14 days following receipt of your purchase.  The 14 day period commences on the day on which goods are received.
-The product must be unused and in the same condition as when you received it
-The product must be returned in the original box 
-Please always include your contact information and a receipt or proof of purchase with your package
-Only items sold at full price are eligible for refunds. Unfortunately sale / discounted items are not eligible for refund or exchange. 
-The customer is responsible for the payment of shipping costs associated with returns. Shipping costs are non-refundable.

Once your returned item has been received and inspected, we will send you an email to confirm receipt. We will also notify you of our decision as to whether to process a refund, offer an exchange, or otherwise.
Where products are deemed eligible for a refund, we undertake to process this as swiftly as possible, with a credit being automatically applied to the original method of payment.

(complete and return this form only if you wish to cancel your order)

– To:
Jennifer Burtchen
Too Dreamy Jewelry
Obentrautstr. 37
D-10963 Berlin

– I/We (*) hereby give notice that I/We (*) cancel my order of the following goods (*)/for the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of consumer(s)

– Address of consumer(s)

– Signature of consumer(s) (only if this form is notified on paper)

– Date


(*) Delete as appropriate.